How to find the version number

You sometimes need to know your version number for upgrades, customer service, and support. The version number is in the About Norton 360 window. You can open this window from any Norton 360 window.

To find your version number

1. On any Norton 360 screen, click Help & Support.
2. Click About Norton 360.
3. After you note the version number, close the About Norton 360 box.

About Norton online support

Norton One Click Support offers a range of technical support and customer service options. You can access these options by clicking the Support link anywhere in the product. You can also access our support options by using the Symantec Web site.

If you received this product when you purchased your computer, your computer manufacturer may be responsible for providing your support.

To use online support

1. Open your browser, and go to the following URL:
http://www.symantec.com/support/index.jsp
2. Under Norton Support, select your product.
3. From the list of options, choose the item that best describes your issue.
4. Continue to click the links until you see the detailed solution.
5. Read through the solution.
You should print the solution, in case you need to leave the page or restart the computer.
To print the detailed solution, in the upper-right corner of the page, click PRINT THIS SOLUTION.
6. Continue to move through the questions and solutions until you find the one that solves your problem.

If the detailed solution does not resolve your question or problem, then you can contact Norton Support by using Instant Online Chat, email, or phone.

About phone support

If your question or problem is not resolved by using Step-by-Step Assistance, Instant Online Chat, or email support, you can contact Symantec support representatives by using phone support. This support is available to all registered customers.

To use phone support

1. At the bottom of a support window, click Contact Us.
2. In the Support window, confirm your name, email, and phone information.
3. In the Help us identify your issue list, select the issue for which you require assistance.
4. Click Continue.
5. In the Support window, under the Phone section, click Click Here.

You can contact a Norton 360 support representative by using the number that is provided on your Norton 360 Phone support window. Phone support provides a Case ID number; to obtain faster assistance, please have this number ready when you call.

If you cannot access phone support by using Norton One Click Support, then you can access the Norton phone support options on the Symantec Web site. Go to the following URL:

http://www.symantec.com/support/index.jsp

Under Norton Support, select your product. On the Support page, under Norton Priority Support, click Click here.

Symantec shall provide complimentary support and pay for support in accordance with the most current consumer support policy of Symantec. You can find the current Symantec consumer support policies on our Web site at:

http://www.symantec.com/home_homeoffice/support/technical_support_policy.jsp

Keeping your Norton subscription current

Subscription period lengths vary by Symantec product. To maintain uninterrupted protection, you must keep your subscription up to date. If you do not renew your subscription, you will be unable to obtain updates of any kind and the software will no longer function.

When you run LiveUpdate near the end of your subscription period, you are prompted to subscribe for a nominal charge. Follow the instructions on the screen to renew.

When you renew your subscription, the protection updates and new product features are available throughout the subscription period. Please note that features may be added, modified, or removed during this period.

Worldwide service and support

Support solutions vary by country. For Symantec and International Partner locations that are outside of the United States, contact one of the service and support offices that are listed in this section. You can also go to the following Web site and select your language:

www.symantec.com/techsupp/

For each region, please check the Web site for the appropriate phone number.

North America
Symantec Corporation
555 International Way
Springfield, OR 97477
U.S.A.
http://www.symantec.com/norton/support/index.jsp

Australia and New Zealand
Symantec Australia
Level 2, 1 Julius Avenue
North Ryde, NSW 2113
Sydney
Australia
http://www.symantec.com/en/aa/norton/support/index.jsp

Europe, Middle East, and Africa
Symantec Ltd Consumer Services & Support
PO Box 5689 Blanchardstown
Dublin 15 Ireland
http://www.symantec.com/en/uk/norton/support/index.jsp

Latin America
Symantec Brasil
Sevico e Suporte Symantec
Caixa Postal 3037
CEP 06210-970
Brasil

Portuguese language support:
http://www.symantec.com/pt/br/home_homeoffice/support/index.jsp

Spanish language support:
http://www.symantec.com/es/mx/home_homeoffice/support/index.jsp